Post Office Citizen's Charter

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Mandate

  • I.

    To plan, develop, promote, and operate a nationwide postal system with a network that extends or makes available at least ordinary mail service to any settlements in the country;
  • II.

    To provide for the collection, handling, transportation, delivery, forwarding, returning, and holding of mails, parcels, and like materials throughout the Philippines and pursuant to agreements entered into, to and from foreign countries; and
  • III.

    To determine and dispose of, in manner it deems most advantageous, with law and settled jurisprudence, confiscated or non-mailable mail matters prohibited articles, dead letters, and undelivered mails, except the sale of prohibited drugs, dangerous materials, and other banned articles as defined by law.

PLEDGE OF COMMITMENT

“I am a postal worker, to the Postal Service, I pledge, my loyalty, honesty and dedication to duty. I pledge to do the best I can in rendering efficient and courteous services, to achieve the goals of the Philippine Postal Corporation impose this obligation upon myself voluntarily, without mental reservation or purpose of evasion. SO HELP ME GOD.”

MISSION

The Philippine Postal Corporation provides efficient, competitive, environmental friendly and on-time delivery of communications, goods, and payment services within the Philippines and across the world with an empowered team of postal workers.

VISION

By 2028 PHLPost is the leader in the reliable delivery of communications, goods and payment services, bridging communities with the Philippines and across the world.

PHLPOST CUSTOMER CARE

For inquiries, suggestions, or complaints, you may contact us through:

Customer Care Hotline :

(+63) 02 8288-7678

E-Mail Address :

customercare@phlpost.gov.ph

Mailing Address:

Post Office Customer Care, Office of the Assistant Postmaster General for Operations Philippine Postal Corporation 3/F Manila Central Post Office Building Magallanes Drive, Liwasang Bonifacio Barangay 659-A, Ermita 1000 Manila, Philippines