The Philippine Postal Corporation (PHLPost) has announced its upgraded Express Mail Service (EMS) Next Day Delivery signaling a start to bolster its readiness for e-commerce during the Media Launch attended by PHLPost officials held at PHLPost new corporate office located at the Manila Central Post Office compound in Liwasang Bonifacio Manila.
“The EMS Next Day Delivery underscores our resolve to enhance our service portfolio and maintain the trust of communities and businesses relying on postal services especially on e-commerce and logistics”, Postmaster General Luis Carlos said.
According to statista.com, “over the past five years, the Philippine’s e-commerce market has grown by about 400 percent, making it the second-fastest-growing e-commerce market worldwide”.
This service promotes efficiency and convenience for both senders and recipients, ensuring timely handling of urgent mail and packages.
PHLPost is launching the EMS Next Day Delivery to strengthen its competitive position in the logistics industry, streamline operations, and cater to the increasing demand for fast and reliable delivery services. This service also aims to improve operational efficiency and provide real-time delivery information.
This enhancement aligns with PHLPost’s dedication to modernization and service excellence, targeting both domestic and international shipments.
EMS Next Day Delivery is designed to optimize service in Metro Manila, a region that accounts for a substantial portion of PHLPost’s delivery volume. This move aims to ensure cost efficiency, reduce manual handling, and provide real-time tracking capabilities.
The EMS operations will be managed from key hubs in Metro Manila, each covering specific areas for optimized delivery in the National Capital Region (Mega Manila Area) which includes:
- Quezon City Central Post Office Hub – Serving Caloocan City, Malabon, Marikina, Navotas, Novaliches, Quezon City, and Valenzuela.
- Central Mail Exchange Center (CMEC) Hub – Serving Pasay, Muntinlupa, Las Piñas, and Parañaque.
- Makati Central Post Office Hub – Serving Makati, Mandaluyong, Pasig, Pateros, Taguig, and portions of Manila.
- Manila Central Post Office– Serving Manila’s northern and southern districts, as well as San Juan.
EMS items mailed after the cut-off time will be delivered within 48 hours and in non-participating NCR Post Offices. The Cut-Off time is 2:00PM for Caloocan, Valenzuela, Marikina, Novaliches, Pasig, Paterros, Taguig, Mandaluyong, San Juan, SM Mall of Asia Post Office and SM Manila. NCR areas in Manila, Makati, Quezon City, Pasay, Paranaque, Muntinlupa and Las Pinas Post Office shall be at 3:30PM.
All deliveries for completion will get real-time updates on the delivery status which shall be updated to ensure transparency and efficient tracking.
The objective is to enhance dispatch and routing directly dispatch to the respective hubs in order to streamline the EMS operations and minimize manual sorting at central facilities.
The new system reduces manual processing and integrates advanced scanning technology to ensure the timely dispatch and accurate tracking of items.
For undelivered items, a notification will be issued and the customers will have the option to schedule a redelivery or collect their package from the hub.
