estimated turn around time for domestic mail services

Destination

Ordinary

Track Mail/Registered Mail/ Parcel Post

Express (Committed Areas Only)

E-Packet

Within Locality

Within 1 to 2 working days

Within 1 to 2 working days

Within 1 to 2 working days

Within 2 working days

Intra Regional Mails

Within 5 working days

Within 5 working days

Within 1 to 2 working days

Within 3 working days

Intra Regional Mails

Within 7 working days

Within 7 working days

Within 3 working days

Within 5 working days

Note: Except for flight cancellations

recalibrated estimated turn around time for domestic mail services due to pandemic

Destination

Ordinary

Track Mail/Registered Mail/ Parcel Post

Express (Committed Areas Only)

E-Packet

Within Locality

Within 3 to 5 working days

Within 3 to 5 working days

Within 2 working days

Within 2 working days

Intra Regional Mails

Within 7 working days

Within 8 working days

Within 5 working days

Within 3 working days

Intra Regional Mails

Within 10 to 15 working days

Within 10 to 15 working days

Within 7 to 10 working days

Within 5 working days

Note: Except for flight cancellations

to foreign countries (outbound) (from PHLPost to country post destination)

international ordinary

Destination

Estimated Turn Around Time

Recalibrated Estimated Turn Around Time Due to Pandemic

Asia/ Asia Pacific

8 to 10 working days

13 to 15 working days

Europe/ Middle East

10 to 12 working days

15 to 17 working days

America

10 to 14 working days

15 to 19 working days

Africa

12 to 16 working days

17 to 21 working days

Note: Except for flight cancellations

international registered

Destination

Estimated Turn Around Time

Recalibrated Estimated Turn Around Time Due to Pandemic

Asia/ Asia Pacific

8 to 10 working days

13 to 15 working days

Europe/ Middle East

10 to 12 working days

15 to 17 working days

America

10 to 14 working days

15 to 19 working days

Africa

12 to 16 working days

17 to 21 working days

Note: Except for flight cancellations

international express

Destination

Estimated Turn Around Time

Recalibrated Estimated Turn Around Time Due to Pandemic

Asia/ Asia Pacific

within 5 working days

13 to 15 working days

Europe/ Middle East

within 5 working days

15 to 17 working days

America

within 5 working days

15 to 19 working days

Africa

within 5 working days

17 to 21 working days

Note: Except for flight cancellations

international air/surface air lifted (sal) / surface parcel

Destination

Estimated Turn Around Time

Recalibrated Estimated Turn Around Time Due to Pandemic

Asia/ Asia Pacific

15 to 30 working days

15 to 30 working days

Europe/ Middle East

15 to 30 working days

15 to 30 working days

America

15 to 30 working days

15 to 30 working days

Africa

15 to 30 working days

15 to 30 working days

Note: Except for flight cancellations

surface air lifted (sal)

Destination

Estimated Turn Around Time

Recalibrated Estimated Turn Around Time Due to Pandemic

Asia/ Asia Pacific

within 30 to 90 working days

within 30 to 90 working days

Europe/ Middle East

within 30 to 90 working days

within 30 to 90 working days

America

within 30 to 90 working days

within 30 to 90 working days

Africa

within 30 to 90 working days

within 30 to 90 working days

Note: Except for flight cancellations

surface mail

Destination

Estimated Turn Around Time

Recalibrated Estimated Turn Around Time Due to Pandemic

Asia/ Asia Pacific

within 30 to 90 working days

within 30 to 90 working days

Europe/ Middle East

within 30 to 90 working days

within 30 to 90 working days

America

within 30 to 90 working days

within 30 to 90 working days

Africa

within 30 to 90 working days

within 30 to 90 working days

Note: Except for flight cancellations

from foreign countries (inbound) (upon receipt from country of origin)

INTERNATIONAL MAIL SERVICES

Express Mail Services

5 days (except with issue on Customs)

Ordinary Mail Services

16 days

Registered Mail Services

20 days

Note: Except for flight cancellations

INTERNATIONAL PARCEL SERVICES

Subject to Customes Examination

Air Parcel

20 days

Surface Air Lifted (SAL) Parcel

22 days

Surface Parcel

20-90 days

Note: Except for flight cancellations