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Mail Services

  1. Express Post
    1. International Express Mail Service (IEMS) is the fastest means of sending time-sensitive items to addresses abroad. Any articles such as documents, samples of merchandise and goods, not specifically prohibited by regulations, can be sent via IEMS. Currently, the Philippines has a bilateral agreement with 45 countries for the reciprocal exchange of EMS items.
    2. Domestic Express Mail Service (DEMS) is the fastest means of sending urgent messages, business documents or goods to addresses within the Philippines. Generally, DEMS items are delivered the next day after the date of mailing provided that they are posted on or before the prescribed cut-off time. Currently, the service is available in all major cities and towns nationwide.
    3. Express Pouch is a next day delivery guaranteed to time-sensitive and important documents. It is a guaranteed next-day door-to-door delivery to selected areas either by land or air.
  2. Letter Post items include letters and post-cards weighing not more than 2 kilos which can be accepted in post offices and postal stations for delivery locally or any part of the world.
    1. Letters are first class mails which are either ordinary, priority or registered
      • Ordinary Mail includes all unrecorded items which are charged the basic postage and delivered through the regular delivery channels. Mails are classified into first, second and third class.
      • Priority Mail is a next-day delivery of unrecorded mails in Metro Manila and selected cities and towns nationwide if posted on or before 3:00PM.
      • Registered Mail is accorded mail security with the entire process being recorded from acceptance to delivery to the addressee. As proof of delivery, the sender may attach a registry return receipt to be signed by the recipient. Indemnity is paid in case of loss or damage of registered mail.
    2. M Bags are defined as direct sacks of printed matters sent to a single addressee at a single address. There are three types of M-bags: Airmail M-bags, International Priority Airmail (IPA) M-bags, and International Surface Air Lift (ISAL) M-bags.
    3. Articles that meet the definition of Printed Matters include newspapers, magazines, journals, books, sheet music, catalogs, directories, commercial advertising, promotional matter, and the likes.
    4. Small Packets are specially provided for the transmission of goods (including trade samples), whether dutiable or not, in the same mail as Printed Papers, with a limit of two (2) kilograms and below.
  3. Parcel Post is a convenient means of sending non-perishable foodstuff, handicrafts and other merchandise to addressees within the country and abroad. This service is available in all post offices nationwide. Parcel may be sent via air or surface means.
    1. Air Parcel Post is the fastest means of sending parcels to foreign countries. This service is available only in countries with which the Philippines has bilateral agreements.
    2. Surface Parcel Post is the cheapest means of sending parcels to foreign countries with which the Philippines has bilateral agreements. Surface parcels may be sent to countries where we have no bilateral agreements only through the intermediary of the United States of America.
    3. Insured Parcel Post includes parcels with a maximum insured value of PhP 5,000.00 which may be accepted for delivery in selected foreign countries. At present, this service is available only to Switzerland and the United States of America and its possessions.
  4. Direct Mail is offered by PHLPost under its Unaddressed Advertising Mail Service (UAMS) and allows the client to get optimum advertising mileage for its products and services at the least cost. Companies can send brochures, flyers, cards, catalogues including product samples to their customers in specific areas of their choice. Moreover, they can send announcements, public notices, important news items and research or survey questionnaires which will be delivered at the doorstep of their targeted customers.
  5. Collect-on-Delivery Service (COD) is available for mailable materials or merchandise, including books, magazines, periodicals and other printed matters which may be sent collect-on-delivery, where the amount due is paid by the addressee upon delivery of the articles.
  6. Fax Mail Service is an electronic mail service which provides the fastest means of transmission and delivery of written messages or documents. This service is available in selected major post offices nationwide.
  7. Business Reply Envelopes/Cards (BRE/BRC) maybe sent to parties within the country and returned by mail to the sender whose name appears on the card or envelope as the addressee upon prepayment of postage. Postage and other charges shall be paid by the addressee upon delivery. Persons or business firms desiring to avail of this service may file a written application with the Regional Office concerned. The application shall indicate the post office where the cards or envelopes are to be returned and a pledge that the postage and other charges, if any, shall be paid at the time of delivery.
  8. Address Check Service offers to validate and provide business entities, especially those involved in direct marketing with the correct address of their customers within a locality, region or nationwide at a minimum cost.
  9. General Delivery Service is available for transients who have no fixed address in locality. Transients can have their mails addressed c/o General Delivery Service followed by the name of the local post office.
  10. Proof of delivery (POD) is locally offered to companies that require an assurance/proof that their mails reached their clients. Generally, POD slip is filled-out properly with the post office of entry, name of client/sender, actual date of dispatch, and delivery of the mail.
  11. International Reply Coupon is sold to postal customers for use in prepaying reply postage from other countries. Those originating from foreign countries may be exchanged with postage stamps representing the highest charged fixed rate for an ordinary mail of the first step sent by air to a foreign country.